Insurance & Billing Guidelines.
Clear instructions on how to use your insurance cover at Trio-Sure Healthcare. Please review the requirements below before approaching the reception desk.
What you need at reception
Biometric Verification
Verification is done purely by fingerprint. Our billing team will scan the finger registered against your policy on the biometric terminal to confirm your eligibility and cover limits, no physical card required.
Original National ID
We require an original identification document matching the name on your insurance profile to confirm your identity and prevent fraud.
Registered Mobile Phone
Some insurance schemes send a secure One-Time Password (OTP) as a backup step, or to confirm the visit. Please have your phone ready in case it's needed.
Co-pays & Exclusions
Certain policies mandate a co-payment per visit. If your specific scheme requires a co-pay, or excludes particular medications or supplements, this balance must be paid directly at the billing desk.
Frequently Asked Questions
Common questions regarding the use of your corporate or retail health cover.
Contact Billing TeamRoutine outpatient tests usually do not require pre-authorization. However, highly specialized diagnostics or inpatient admissions require prior approval from your insurance provider before we proceed.